Session 3, Nancy Lewis IBM 11:15am
This was a great session. Nancy was a very knowledgeable individual who was completely engaged in the creation a better process for her company and it came through in her presentation.
New strategy in learning.
On-Demand = leverages sophistication to do more...
Ebay = good example of redefining the business model
What are the implications for learning?
What learning is today?
- not enough time
- growing complexity
- new skill gaps
- difficulty finding what is needed
- increased spoof-to-market requirements
IBM intranet has 2.5 million searches per month
that's 45 man years a month searching for information.
Skill sets today are obsolete in 3-5 years.
We will always have consistent skill gaps.
IF YOU BELIEVE THIS>>>>
must approach learning in business different
80% learning happens in workplace 20% in traditional setting
So this would indicate the ISSUED is only addressing 20% of learning
Can we rachet up the effectiveness of learning at work? On-Demand Strategy
It is a fundamental change!
IBM innovates through practice.
reviewed with Stanford and Harvard and Sloan Foundation
Yes, we are all at the beginning.
The strategy. Three types of Learning.
Work Embedded - Work Enabled - Work Apart
All three build on strengths
- Things this sales person needs to do
bringing learning to work.
work activity in center. Personalized activities.
Task Specific - ability to connect to peers (experts)
methodology guide - communities for collaboration
"Best Practices" - accounting
Prescriptive learning -
1. Customer call - try to solve problem
IBM uses a learning agent to try to get a deeper understanding.
not only productivity- also ability to determine what goes up there, what are the new opportunities, other design solutions, higher or lower then industry, is this a problem, experts, dream up new innovation, integrate work teams and functional groups.
Have many of the groups that I work with, they haven't aligned to goals or work in functional groups....
I have about three more pages of notes that go into detail of the model.... I'll have to come back to them.
Nancy went on to provide a roadmap to implementation which was useful and explained each piece of the learning cluster.
It's kind of interesting, in the early 90's I has working on an Instructional Design Model called Cognitive Flexibility and while it wasn't performance driven in the sense of IBM's model, it has a very similar set of constructs in-terms of supporting the learning. We just developed it on stand-alone macs and video discs.
Nancy finished the session with the benefits and then engaged in a great discussion.
- focuses relevant learning resources to meet specific needs in the work context
- saves time. increase value for time.
- increases expertise and capability
- improves motivation and performance
- grows the business
That's got to be a slide the CEO sees.